Are RemoteCRW medical assistants HIPAA-compliant?
Yes. Our agents are trained on patient-data confidentiality and work through secure, monitored systems under a HIPAA-based independent practice framework. They handle only the back-office, non-clinical tasks you assign, and access is controlled through your own systems and credentials.
Do your VAs replace clinical staff?
No. Our assistants handle administrative and back-office work — verification, billing, scheduling, records and documentation support. They free your licensed clinicians and front-desk team to focus on patient care; they don't deliver treatment or make clinical decisions.
Which software and EHR systems can they work with?
Our assistants are experienced across common platforms such as Epic, Cerner, athenahealth, eClinicalWorks, Kareo, NextGen, DrChrono and SimplePractice, plus billing and clearinghouse tools. During matching we prioritize candidates already familiar with your specific stack, and onboard them to your exact workflows.
Do you offer tier-based packages?
No — we don't sell tiered VA packages. Instead, we take time to understand your practice and match you with the best-fit specialist for the role, with the right skills and experience rather than a generic assignment.
Full-time or part-time — what are the options?
Both. You can engage an assistant full-time (40 hours/week) or part-time (20 hours/week), aligned to your time zone and clinic hours. Many practices start with one part-time role and scale up as the value becomes clear.
How quickly can we get started?
It begins with a short discovery call. From there we typically present matched candidates within days, and your assistant can be onboarded and working in your systems shortly after — far faster than recruiting locally.
What if the assistant isn't the right fit?
We stand behind our matches with a replacement guarantee. If the placement isn't working, we'll source a replacement at no additional recruitment cost, so your coverage continues without disruption.