PARTNER SERVICE AGREEMENT

1. Purpose and Scope

This Agreement sets forth the terms and conditions under which the Service Provider shall be enrolled as an official partner of RemoteCRW. The Service Provider shall be eligible to receive client referrals and engage in client relationships mediated by RemoteCRW, under a royalty-based structure.

2. Partnership Application Fee

A non-refundable and non-transferable application fee of One Hundred Fifty US Dollars (USD 150) shall be paid by the Service Provider upon enrollment.
This fee confirms participation in the RemoteCRW partner program and does not guarantee client matching.

3. Client Matching and Eligibility

3.1 The Service Provider will only be matched with clients whose required roles align with the provider’s existing staff capabilities.
3.2 All client matches are subject to RemoteCRW’s internal screening and discretion.
3.3 Client satisfaction is paramount. If a client expresses dissatisfaction with the candidate(s) supplied by the Service Provider, RemoteCRW reserves the right to reassign the client to another partner without obligation to the original Service Provider.
3.4 Client Acquisition Timeline
The following timeline outlines the standard process from initial engagement to service commencement:

Discovery Call – An initial consultation between RemoteCRW and the Client to understand staffing needs, role requirements, rates, timeline and terms.
Client Recruitment Confirmation – Written confirmation from the Client authorizing RemoteCRW to proceed with candidate sourcing.
Recruitment (3 Calendar Days) – RemoteCRW or its Service Provider shall source, shortlist, and prepare top candidate profiles within three (3) calendar days from receipt of confirmed Client requirements.
Candidate Evaluation – The Client reviews shortlisted candidates, conducts interviews, and provides selection feedback.
Contract Signing and Security Deposit – Execution of the Service Subscription Agreement and payment of the required security deposit.
Onboarding and Provisioning – RemoteCRW facilitates the onboarding process, ensuring that the selected staff member(s) have the necessary tools, access, and support to begin work.

4. Basic Tool Provision

RemoteCRW may provide the Service Provider’s staff with basic tools only if applicable, and only for the duration of the client’s active engagement.
These tools may include:

Telephony system
Communication platform (e.g., Microsoft Teams)
Timekeeping and monitoring system

Clients shall be solely responsible for providing role-specific or proprietary tools.

5. Royalty and Compensation Structure

5.1 The Service Provider agrees to pay RemoteCRW a monthly royalty equivalent to five percent (5%) of the gross monthly billing to any client sourced via RemoteCRW.
5.2 This royalty is due for the entire duration of the client’s relationship with the Service Provider, unless a buyout is executed.
5.3 Royalty payments are due weekly in accordance with invoicing periods.

6. Buyout Provision

If a client wishes to be released from the RemoteCRW structure and work directly with the Service Provider, a Buyout Fee of One Thousand Five Hundred US Dollars (USD 1,500) per client shall be paid to RemoteCRW.
Upon full payment of the Buyout Fee:

All royalty obligations relating to that client shall cease.
The client relationship may continue independently.

7. Transparency and Direct Dealings

7.1 In cases where the client chooses to work directly with the Service Provider’s staff or candidates, RemoteCRW must be notified within five (5) business days.
7.2 All engagements outside the scope of RemoteCRW must be fully disclosed.
7.3 Failure to notify RemoteCRW may be grounds for immediate termination and legal recourse.

8. Staff Accountability and Weekly Reporting

The Service Provider is fully accountable for the conduct, punctuality, and professionalism of its staff.
The Service Provider shall:

Ensure proper timekeeping using RemoteCRW’s approved system.
Submit weekly reports detailing staff attendance, performance, and productivity.
Submit reports no later than Monday of the following workweek.

9. Payment Terms to Provider

RemoteCRW shall release payment to the Service Provider every Saturday, on a Net 7 basis (seven days following the close of the billing week).
Payments are based on:

Validated work hours
Successful client approval
Completed reports

10. Security Deposit Requirement

Prior to commencement of service, RemoteCRW shall collect a Security Deposit from the client equivalent to approximately one (1) month of the staff member’s gross salary.
This deposit protects the Service Provider from payment default or premature contract termination by the client.
In case of dispute or non-payment, RemoteCRW may release all or part of the deposit to the Service Provider as compensation.

11. Finder’s Fee and Candidate Presentation Priority

11.1 Finder’s Fee Obligation

Notwithstanding the royalty arrangement in Section 5, the Service Provider shall pay RemoteCRW a Finder’s Fee of Twelve Thousand Philippine Pesos (₱12,000) for each successful client engagement initiated through RemoteCRW.

11.2 Right of First Candidate Presentation

In line with Section 3, the Service Provider shall have the first right to present its candidates to any referred client.

11.3 Non-Selection by Client

If the client does not hire any of the Service Provider’s presented candidates and instead wishes to proceed with another provider, the Service Provider shall release any claim over the client relationship, consistent with RemoteCRW’s reassignment rights under Section 3.

11.4 Additional Candidate Presentations

The Service Provider may present additional candidates if:
(a) The client expressly agrees; and
(b) The Service Provider remains capable of fulfilling the client’s requirements, as contemplated in Section 8.

12. Termination of Agreement

Either Party may terminate this Agreement by providing thirty (30) days’ written notice.
RemoteCRW reserves the right to terminate the agreement immediately in cases of:

Breach
Fraud
Misrepresentation
Persistent client complaints

Upon termination, any active engagements must be properly closed and all dues settled.

13. Confidentiality

Both Parties agree to maintain the confidentiality of all client data, compensation information, and internal processes.
This clause shall survive the termination of this Agreement.

14. Liability

14.1 The Service Provider shall be solely liable for the acts, omissions, and performance of their assigned staff.
14.2 RemoteCRW shall not be liable for any damages or losses arising from negligence, misconduct, or non-performance by the Service Provider’s staff.
14.3 Each Party agrees to indemnify and hold the other harmless from any claims, damages, or legal actions arising from breach of this Agreement.

15. Legal Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
In the event of any legal dispute, the Parties agree to submit to the exclusive jurisdiction of the proper courts in Cebu City, Philippines.

16. Entire Agreement

This document contains the entire Agreement between the Parties and supersedes any prior agreements, understandings, or representations.
No modification or waiver shall be valid unless made in writing and signed by both Parties.